Murray's Painting

Case Study

June 2026

8 min read

Client: John Murray

Industry: Painting & Decorating

Location: Orange, NSW

Services: Website, CRM, Automation

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Years in Business

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Website & CRM System

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Lead Management

The Challenge

Murray's Painting has been operating in Orange, NSW for over 50 years. A genuine legacy business with a reputation built on quality workmanship and word of mouth. But their online presence didn't match their real-world reputation.

Their existing website was outdated, there was no system for managing leads, and enquiries were handled manually. For a business with this much experience and credibility, they were invisible to anyone searching online.

(Audit Findings)

Website

Outdated website that didn't reflect the quality or heritage of the business. Poor mobile experience and no conversion pathways.

Lead Management

No CRM or lead tracking. Enquiries handled manually through phone and email with no follow-up automation.

Online Presence

Minimal digital footprint for a business with 50+ years of experience. Competitors with less experience ranking higher.

Reputation

Strong word-of-mouth reputation in Orange but no systematic way to capture and display reviews online.

The Solution

We built two separate digital assets for Murray's, each serving a distinct purpose. A full multi-page Next.js website that establishes their digital presence, showcases 50+ years of expertise through service pages and project galleries, and builds long-term SEO authority for local search in the Orange region.

Alongside the website, we built a dedicated high-converting landing page optimised for paid advertising campaigns: focused messaging, single CTA, maximum conversion rate for Google and Facebook ad traffic. Together with a complete CRM and automation system, every lead is captured and nurtured automatically from first contact through to job completion.

(Implementation)

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Phase 1: Website Design & Development

Built a modern, conversion-focused website on Next.js that showcases Murray's 50+ years of painting expertise. Designed to reflect the quality and reliability of the business with clear service pages, project galleries, and strong calls to action.

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Phase 2: CRM & Automation Setup

Implemented a complete CRM system with automated lead capture, speed-to-lead notifications, missed call text-back, and structured follow-up sequences. Every enquiry is tracked from first contact through to job completion.

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Phase 3: Landing Page & Lead Generation

Created dedicated landing pages optimised for local search and paid advertising. Built to convert visitors into qualified leads with clear messaging around Murray's experience and service areas.

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Phase 4: Review & Reputation System

Set up automated review request workflows to capture the positive feedback Murray's already receives and turn it into visible online social proof. Integrated with Google Business Profile for maximum local impact.

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(Testimonial)

He has a really good eye for detail and a lot of knowledge not just of building web pages, but about the latest technology implementing the normal front of house things end use consumers see. My faith in him has been generously rewarded and I look forward to working with him in the future.

John Murray, Murray's Painting

(Services Delivered)

Web Design & Development

Custom Next.js website with Tailwind CSS, optimised for speed and conversions.

CRM & Automation

Lead capture, speed-to-lead, missed call text-back, and nurture sequences.

Landing Pages

Conversion-focused landing pages for paid advertising campaigns.

Email & SMS Automation

Automated follow-up sequences for lead nurturing and review generation.

Google Business Profile

Optimised GBP listing and review generation system.

Brand Refresh

Modern digital brand presence that reflects 50+ years of quality work.

Looking Forward

With the foundation in place, Murray's Painting is now positioned to grow their digital presence alongside their legacy reputation. The CRM handles lead management automatically, the website converts visitors into enquiries, and the review system builds social proof continuously.

Written by


Phil

Founder & CEO, Echo Studios