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Speed-to-Lead Response
Review Requests After Every Job
Included in Foundation
Service businesses lose leads every day and most never notice it. A missed call while you are on a job. A quote follow-up that slips because you got busy. A customer who would have left a five-star review if anyone had asked. The work is there and the demand is there, but without something to catch the lead, reply, follow up, and keep in touch, the money leaks out through gaps no amount of advertising can fill.
For most service businesses the setup is a personal mobile, an email inbox, maybe a spreadsheet with a few names in it, and good intentions. Leads come in from the website, Google, Facebook ads, and phone calls, all landing in different spots with no single view and nothing following up on its own. Reply to a lead within 5 minutes and you are 21x more likely to qualify them. Most owners reply in hours, if at all. Every hour you wait nudges that lead toward whoever picked up the phone first.
After the sale it gets worse. No onboarding message, no review request, no nudge for a referral. The customer got great work but the business never captured any of the value that comes from staying in touch afterward. The enterprise CRMs say they fix all this, but they run $1,000 to $5,000 a month, take most of a year to set up, and need someone whose job is basically to babysit them. For a 1 to 20 person business, that is not a fix. It is just a different headache.
(Why It Matters)
Sticky Notes Are Not a System
Five Minutes Is the Entire Window
The Sale Is Only Halfway
Enterprise CRMs Solve the Wrong Problem
Your Website and CRM Must Be Connected
Reviews Are Easier to Get Automatically
We build your CRM and automation as something your business actually runs on, not another subscription you are left to figure out on your own. With EchoFlow, we start with how your business works. We map your real workflow, find the spots where leads and revenue slip away, and build the system around how your team already operates. No template. No generic setup. Every pipeline stage, every automation, and every number on the dashboard matches what really happens in your business.
Underneath, the system handles speed-to-lead response, missed call text-back, 21-day lead nurture sequences, automatic review requests, appointment reminders, and a direct connection between your website and CRM. Someone fills out a form on your site, they get a personal reply within seconds, your pipeline updates on its own, and the right person on your team gets a heads up. Finish a job and a review request goes out without anyone pressing a button. That is how G-TEC Electrical went from around 10 Google reviews to 45 in under a year.
Setup takes 2 to 6 weeks depending on how much is involved, and every build includes hands-on training for your team, a launch we stay close to, and ongoing tweaks once it is live. It does not just sit there. As your business changes, the automations change with it. New services, new people, a different way of selling. All handled by the same team that set it up.
(Process)
Discovery & Audit
We start by mapping how your business actually operates, not how a CRM vendor assumes it should. We identify every lead source, walk through your current sales process from first contact to completed job, audit the tools you are already using, and document where leads fall through the cracks. Pain points surface quickly once you trace the real workflow. The output is a clear picture of what needs to be built and why, before a single setting is configured.
CRM Architecture & Build
Your pipeline stages, custom fields, dashboards, and user permissions are designed around the way your team works. Not the way a software demo suggests you should work. Every field serves a purpose. Every pipeline stage reflects a real step in your process. If your business runs on quoting, scheduling, and job completion, that is what the pipeline looks like. No unnecessary complexity and no features added for the sake of looking comprehensive.
Automation & Integration
This is where the system starts working without you. Speed-to-lead response fires the moment someone enquires. Missed call text-back captures opportunities while you are on the tools. Lead nurture sequences keep your business top of mind over 21 days. Review requests go out automatically after every completed job. We connect your CRM to your website, ad platforms, booking systems, and any existing tools via API integrations and custom workflows so your entire operation runs as one system, not ten disconnected ones.
Training, Launch & Optimise
We train your team with hands-on sessions focused on the workflows they will use every day. Not a 90-minute video nobody watches, but practical walkthroughs of the actual system. Launch is supported with real-time monitoring so nothing slips in the first weeks. After launch, we review performance data, refine automations based on real usage patterns, and continuously optimise as your business evolves. The system gets sharper the longer it runs.
(How We Compare)
| Feature | EchoFlow | DIY / Spreadsheet | Enterprise CRM |
|---|---|---|---|
| Setup Complexity | Custom-built around your workflow in 2-6 weeks | Trial-and-error with YouTube tutorials | 6-12 month implementation with consultants |
| Monthly Cost | From $297/mo + GST, all-inclusive | Free to $250/mo across disconnected tools | $1,000-$5,000+/mo before add-ons |
| Automation | Pre-built library plus custom workflows | Manual. If you remember to follow up | Powerful but requires dedicated admin to build |
| Lead Response Time | Instant. Automated SMS and email within seconds | Whenever you check your inbox | Depends on internal team, often hours or days |
| Review Management | Automated requests after every completed job | Ask in person, sometimes, if you remember | Separate tool required at additional cost |
| Website Integration | Direct API connection to website and ad platforms | Copy-paste leads from email notifications | Native integrations but complex to configure |
| Support | Direct access to the team that built your system | Community forums and help documentation | Tiered support, priority access costs more |
| Customisation | Built around your sales process, not a template | Limited to what the free plan allows | Infinitely customisable if you have the budget |
(What's Included)
Speed-to-Lead Response
Missed Call Text-Back
Lead Nurture Sequences
Review Request Automation
Pipeline Management
Appointment Booking & Reminders
Custom Automations
Reporting Dashboard
“Phil was great at guiding us with setting up a new system to manage our business phone calls via the Echo Studios app. It helped streamline all our calls into one platform, and separate them from the personal mobile being used. Highly recommend Phil & appreciate the support and insight he was able to provide us.”
“Phil contacted me directly via my old website and pointed out a few things that needed work. His approach got my attention. He has a really good eye for detail and a lot of knowledge not just of building web pages, but about the latest technology. My faith in him has been generously rewarded and I look forward to working with him in the future.”
“Phil has been amazing to work with, he's a friendly guy but most importantly — it didn't take much time for him to understand the scope of what I needed for my business, and fully execute that with minimal involvement from my end. He's very knowledgable in his field.”
“When Echo Studios reached out to me, not only did they tell me what I was missing, they gave me suggestions on how to fix it. Phil makes you excited from that first cold email to the last couple of hours going through the new CRM, Website, Automation, Logo change he has done for your business.”
“He took the time to understand not just the design side, but also the bigger picture of the business. He helped with more than just the website itself but also supported me with software, backend setup, infrastructure, and the next stages of growth.”
“Before this, I was working job to job from referrals. Some months were great, others were dead quiet. They set up everything from scratch, got me properly listed online, and now I've got a steady stream of bookings coming in.”
“Their hands-on approach, weekly goals, one-on-one check-ins, and actionable challenges, turned overwhelming ambitions into achievable steps. The 'impossible' now feels within reach.”
“Phil was great at guiding us with setting up a new system to manage our business phone calls via the Echo Studios app. It helped streamline all our calls into one platform, and separate them from the personal mobile being used. Highly recommend Phil & appreciate the support and insight he was able to provide us.”
“Phil contacted me directly via my old website and pointed out a few things that needed work. His approach got my attention. He has a really good eye for detail and a lot of knowledge not just of building web pages, but about the latest technology. My faith in him has been generously rewarded and I look forward to working with him in the future.”
“Phil has been amazing to work with, he's a friendly guy but most importantly — it didn't take much time for him to understand the scope of what I needed for my business, and fully execute that with minimal involvement from my end. He's very knowledgable in his field.”
“When Echo Studios reached out to me, not only did they tell me what I was missing, they gave me suggestions on how to fix it. Phil makes you excited from that first cold email to the last couple of hours going through the new CRM, Website, Automation, Logo change he has done for your business.”
“He took the time to understand not just the design side, but also the bigger picture of the business. He helped with more than just the website itself but also supported me with software, backend setup, infrastructure, and the next stages of growth.”
“Before this, I was working job to job from referrals. Some months were great, others were dead quiet. They set up everything from scratch, got me properly listed online, and now I've got a steady stream of bookings coming in.”
“Their hands-on approach, weekly goals, one-on-one check-ins, and actionable challenges, turned overwhelming ambitions into achievable steps. The 'impossible' now feels within reach.”
“Phil has been fantastic in providing insightful guidance on how to enhance our website and improve our internal processes. He took the time to educate us on how we can streamline our workflow, which has significantly strengthened our internal systems.”
“Phil has been great to work with. His diligence in getting to know me and my business really helped to develop my online brand.”
“From the ground up, Phil from Echo Studios created and cultivated my website based on my profession, suggestions, and goals I hoped to achieve. Phil was extremely diligent and ensured I was satisfied with my website and all outcomes.”
“Echo Studios has done and continues to do some amazing work for me. Phil never ceases to amaze me with his marketing and business knowledge. So great.”
“Phil from Echo Studios have designed us a website that is simple and easy to use. It definitely helps us stand out. The turnaround time that everything went live was very quick. I would have no hesitation recommending Echo Studios to other small businesses.”
“What was meant to be a quick half-hour Zoom call turned into a two-hour chat. Phil worked his magic — new website, landing pages, CRM systems, SEO, and more. I honestly wish I'd met Phil much earlier.”
“He walked us through considered recommendations and suggestions that we never thought of. His patience, expertise and knowledge has optimised our client communication and helped automate our internal processes to keep all leads on track.”
“Phil has been fantastic in providing insightful guidance on how to enhance our website and improve our internal processes. He took the time to educate us on how we can streamline our workflow, which has significantly strengthened our internal systems.”
“Phil has been great to work with. His diligence in getting to know me and my business really helped to develop my online brand.”
“From the ground up, Phil from Echo Studios created and cultivated my website based on my profession, suggestions, and goals I hoped to achieve. Phil was extremely diligent and ensured I was satisfied with my website and all outcomes.”
“Echo Studios has done and continues to do some amazing work for me. Phil never ceases to amaze me with his marketing and business knowledge. So great.”
“Phil from Echo Studios have designed us a website that is simple and easy to use. It definitely helps us stand out. The turnaround time that everything went live was very quick. I would have no hesitation recommending Echo Studios to other small businesses.”
“What was meant to be a quick half-hour Zoom call turned into a two-hour chat. Phil worked his magic — new website, landing pages, CRM systems, SEO, and more. I honestly wish I'd met Phil much earlier.”
“He walked us through considered recommendations and suggestions that we never thought of. His patience, expertise and knowledge has optimised our client communication and helped automate our internal processes to keep all leads on track.”
This is for service businesses that know they are leaving money on the table because leads go unfollowed, reviews go unasked, and customers are kept track of in your head instead of a system. If your team replies to enquiries in hours instead of seconds, if you cannot say which marketing actually brings in the work, or if your review count has barely budged in the last year, the problem is not how hard you are working. It is what you are working with. A discovery call takes 30 minutes. We will walk through how your business runs now, point out the automations that would make the biggest difference, and give you a clear scope and a fixed price before we build anything.
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