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Reviews From 10 (G-TEC)
Lead Response Time
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Service businesses lose leads every day and most of them never realise it. A missed call while you are on a job site. A quote follow-up that slips through the cracks because you got busy. A customer who would have left a five-star review if anyone had asked. The work is there. The demand exists. But without a system to capture, respond, nurture, and follow up, revenue leaks out of gaps that no amount of advertising can fill.
The typical setup for a service business is a personal phone number, an email inbox, maybe a spreadsheet with some names in it, and good intentions. Leads arrive from the website, Google Business Profile, Facebook ads, and phone calls, all landing in different places with no unified view and no automated follow-up. Research shows that responding to a lead within 5 minutes makes you 21x more likely to qualify them. Most service business owners respond in hours, if they respond at all. Every hour of delay pushes that lead toward a competitor who picked up the phone first.
After the sale, the gaps widen. No automated onboarding communication. No review request. No referral prompt. The customer got good work done but the business captured none of the long-term value that comes from systematic post-sale engagement. Meanwhile, enterprise CRM platforms promise to solve all of this but cost $1,000 to $5,000 per month, take 6 to 12 months to implement, and require a dedicated administrator to maintain. For a 1-to-20 person service business, that is not a solution. It is a different kind of problem.
(Why It Matters)
Sticky Notes Are Not a System
Five Minutes Is the Entire Window
The Sale Is Only Halfway
Enterprise CRMs Solve the Wrong Problem
Your Website and CRM Must Be Connected
Reputation Runs on Automation
Echo Studios builds CRM and automation systems as operational infrastructure, not software subscriptions you are left to figure out alone. Through our EchoFlow capability, we take a business-first approach: we map your actual workflow, identify the specific points where leads and revenue are lost, and build a system designed around how your team operates. Not a template. Not a generic setup. A custom-configured platform where every pipeline stage, every automation trigger, and every dashboard metric reflects the reality of your business.
The technical layer handles speed-to-lead response, missed call text-back, 21-day lead nurture sequences, review request automation, appointment reminders, and direct API integration between your website and CRM. When a lead submits a form on your site, they receive a personalised response within seconds, your pipeline updates automatically, and the right team member gets notified. When a job is marked complete, a review request fires without anyone pressing a button. This is how G-TEC Electrical went from roughly 10 Google reviews to 45 in under a year.
Setup runs 2 to 6 weeks depending on complexity, and every implementation includes hands-on team training, a supported launch, and ongoing optimisation. The system is not static. As your business grows, your automations grow with it. New services, new team members, new sales processes. All built and refined by the same team that set it up in the first place.
(Process)
Discovery & Audit
We start by mapping how your business actually operates, not how a CRM vendor assumes it should. We identify every lead source, walk through your current sales process from first contact to completed job, audit the tools you are already using, and document where leads fall through the cracks. Pain points surface quickly once you trace the real workflow. The output is a clear picture of what needs to be built and why, before a single setting is configured.
CRM Architecture & Build
Your pipeline stages, custom fields, dashboards, and user permissions are designed around the way your team works. Not the way a software demo suggests you should work. Every field serves a purpose. Every pipeline stage reflects a real step in your process. If your business runs on quoting, scheduling, and job completion, that is what the pipeline looks like. No unnecessary complexity and no features added for the sake of looking comprehensive.
Automation & Integration
This is where the system starts working without you. Speed-to-lead response fires the moment someone enquires. Missed call text-back captures opportunities while you are on the tools. Lead nurture sequences keep your business top of mind over 21 days. Review requests go out automatically after every completed job. We connect your CRM to your website, ad platforms, booking systems, and any existing tools via API integrations and custom workflows so your entire operation runs as one system, not ten disconnected ones.
Training, Launch & Optimise
We train your team with hands-on sessions focused on the workflows they will use every day. Not a 90-minute video nobody watches, but practical walkthroughs of the actual system. Launch is supported with real-time monitoring so nothing slips in the first weeks. After launch, we review performance data, refine automations based on real usage patterns, and continuously optimise as your business evolves. The system gets sharper the longer it runs.
(How We Compare)
| Feature | EchoFlow | DIY / Spreadsheet | Enterprise CRM |
|---|---|---|---|
| Setup Complexity | Custom-built around your workflow in 2-6 weeks | Trial-and-error with YouTube tutorials | 6-12 month implementation with consultants |
| Monthly Cost | From $449/mo + GST, all-inclusive | Free to $250/mo across disconnected tools | $1,000-$5,000+/mo before add-ons |
| Automation | Pre-built library plus custom workflows | Manual. If you remember to follow up | Powerful but requires dedicated admin to build |
| Lead Response Time | Instant. Automated SMS and email within seconds | Whenever you check your inbox | Depends on internal team, often hours or days |
| Review Management | Automated requests after every completed job | Ask in person, sometimes, if you remember | Separate tool required at additional cost |
| Website Integration | Direct API connection to website and ad platforms | Copy-paste leads from email notifications | Native integrations but complex to configure |
| Support | Direct access to the team that built your system | Community forums and help documentation | Tiered support, priority access costs more |
| Customisation | Built around your sales process, not a template | Limited to what the free plan allows | Infinitely customisable if you have the budget |
(What's Included)
Speed-to-Lead Response
Missed Call Text-Back
Lead Nurture Sequences
Review Request Automation
Pipeline Management
Appointment Booking & Reminders
Custom Automations
Reporting Dashboard
(Common Questions)
(Testimonial)
Glenn A., Owner, G-TEC Electrical
45
Google Reviews
<30s
Lead Response
This capability is for service businesses that know they are leaving money on the table because leads go unfollowed, reviews go unrequested, and customer relationships are managed by memory instead of a system. If your team responds to enquiries in hours instead of seconds, if you cannot tell which marketing channel produces the most revenue, or if your review count has barely moved in the last 12 months, the problem is not effort. It is infrastructure. A discovery call takes 30 minutes. We will map your current workflow, identify the highest-impact automations for your business, and give you a clear scope and fixed price before anything is built.
Book Discovery Call
“Phil was great at guiding us with setting up a new system to manage our business phone calls via the Echo Studios app. It helped streamline all our calls into one platform, and separate them from the personal mobile being used. Highly recommend Phil & appreciate the support and insight he was able to provide us.”
“Phil contacted me directly via my old website and pointed out a few things that needed work. His approach got my attention. He has a really good eye for detail and a lot of knowledge not just of building web pages, but about the latest technology. My faith in him has been generously rewarded and I look forward to working with him in the future.”
“Phil has been amazing to work with, he’s a friendly guy but most importantly — it didn’t take much time for him to understand the scope of what I needed for my business, and fully execute that with minimal involvement from my end. He’s very knowledgable in his field.”
“When Echo Studios reached out to me, not only did they tell me what I was missing, they gave me suggestions on how to fix it. Phil makes you excited from that first cold email to the last couple of hours going through the new CRM, Website, Automation, Logo change he has done for your business.”
“He took the time to understand not just the design side, but also the bigger picture of the business. He helped with more than just the website itself but also supported me with software, backend setup, infrastructure, and the next stages of growth.”
“Before this, I was working job to job from referrals. Some months were great, others were dead quiet. They set up everything from scratch, got me properly listed online, and now I've got a steady stream of bookings coming in.”
“Their hands-on approach, weekly goals, one-on-one check-ins, and actionable challenges, turned overwhelming ambitions into achievable steps. The 'impossible' now feels within reach.”
“Phil has been fantastic in providing insightful guidance on how to enhance our website and improve our internal processes. He took the time to educate us on how we can streamline our workflow, which has significantly strengthened our internal systems.”
“Phil has been great to work with. His diligence in getting to know me and my business really helped to develop my online brand.”
“From the ground up, Phil from Echo Studios created and cultivated my website based on my profession, suggestions, and goals I hoped to achieve. Phil was extremely diligent and ensured I was satisfied with my website and all outcomes.”
“Echo Studios has done and continues to do some amazing work for me. Phil never ceases to amaze me with his marketing and business knowledge. So great.”
“Phil from Echo Studios have designed us a website that is simple and easy to use. It definitely helps us stand out. The turnaround time that everything went live was very quick. I would have no hesitation recommending Echo Studios to other small businesses.”
“What was meant to be a quick half-hour Zoom call turned into a two-hour chat. Phil worked his magic — new website, landing pages, CRM systems, SEO, and more. I honestly wish I'd met Phil much earlier.”
“He walked us through considered recommendations and suggestions that we never thought of. His patience, expertise and knowledge has optimised our client communication and helped automate our internal processes to keep all leads on track.”
“Phil was great at guiding us with setting up a new system to manage our business phone calls via the Echo Studios app. It helped streamline all our calls into one platform, and separate them from the personal mobile being used. Highly recommend Phil & appreciate the support and insight he was able to provide us.”
“Phil contacted me directly via my old website and pointed out a few things that needed work. His approach got my attention. He has a really good eye for detail and a lot of knowledge not just of building web pages, but about the latest technology. My faith in him has been generously rewarded and I look forward to working with him in the future.”
“Phil has been amazing to work with, he’s a friendly guy but most importantly — it didn’t take much time for him to understand the scope of what I needed for my business, and fully execute that with minimal involvement from my end. He’s very knowledgable in his field.”
“When Echo Studios reached out to me, not only did they tell me what I was missing, they gave me suggestions on how to fix it. Phil makes you excited from that first cold email to the last couple of hours going through the new CRM, Website, Automation, Logo change he has done for your business.”
“He took the time to understand not just the design side, but also the bigger picture of the business. He helped with more than just the website itself but also supported me with software, backend setup, infrastructure, and the next stages of growth.”
“Before this, I was working job to job from referrals. Some months were great, others were dead quiet. They set up everything from scratch, got me properly listed online, and now I've got a steady stream of bookings coming in.”
“Their hands-on approach, weekly goals, one-on-one check-ins, and actionable challenges, turned overwhelming ambitions into achievable steps. The 'impossible' now feels within reach.”
“Phil has been fantastic in providing insightful guidance on how to enhance our website and improve our internal processes. He took the time to educate us on how we can streamline our workflow, which has significantly strengthened our internal systems.”
“Phil has been great to work with. His diligence in getting to know me and my business really helped to develop my online brand.”
“From the ground up, Phil from Echo Studios created and cultivated my website based on my profession, suggestions, and goals I hoped to achieve. Phil was extremely diligent and ensured I was satisfied with my website and all outcomes.”
“Echo Studios has done and continues to do some amazing work for me. Phil never ceases to amaze me with his marketing and business knowledge. So great.”
“Phil from Echo Studios have designed us a website that is simple and easy to use. It definitely helps us stand out. The turnaround time that everything went live was very quick. I would have no hesitation recommending Echo Studios to other small businesses.”
“What was meant to be a quick half-hour Zoom call turned into a two-hour chat. Phil worked his magic — new website, landing pages, CRM systems, SEO, and more. I honestly wish I'd met Phil much earlier.”
“He walked us through considered recommendations and suggestions that we never thought of. His patience, expertise and knowledge has optimised our client communication and helped automate our internal processes to keep all leads on track.”